Privacy Policy
This Privacy Policy describes how Helvetia ThermoTech AG ("the Company," "we," "us," or "our") collects, uses, and protects personal data provided by users of our online platform, including our site and related services. We are committed to protecting your privacy and handling your data openly and transparently, in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR) and Swiss data protection laws.
The data controller responsible for your personal data is Helvetia ThermoTech AG, with its registered office at 52 Tödistrasse, 4th Floor, Zurich, Canton of Zurich, 8002, Switzerland.
Information We Collect
We collect personal data through our site and services in various ways:
1. Information You Provide Directly: This includes information you provide when you use our services, contact us, request a quote, register for an account, or interact with our online platform. This may include your name, contact details (such as physical address), and any other information you choose to provide related to our smart heating systems, building technology services, or inquiries.
2. Information Collected Automatically: When you visit our site, we may automatically collect certain information about your device and usage. This may include your IP address, browser type, operating system, referring URLs, pages viewed, and dates/times of visits. This information helps us understand how our site is used and improve its functionality.
3. Information from Other Sources: We may receive information about you from third parties, such as business partners or service providers, in connection with services they perform on our behalf or through integrated systems.
How We Use Your Information
We use the information we collect for various purposes, based on specific legal grounds:
1. To Provide and Manage Our Services: We use your information to deliver our smart heating system design and installation, energy efficiency consulting, building automation integration, remote heating control solutions, system maintenance and repair, and smart thermostat implementation services. This includes managing your account, processing transactions, and fulfilling your service requests. This is typically necessary for the performance of a contract with you or to take steps at your request before entering into a contract.
2. To Communicate with You: We use your contact details to respond to your inquiries, provide customer support, and send you important information about our services or changes to our policies. This is based on our legitimate interests in effectively communicating with our users or to fulfil contractual obligations.
3. To Improve Our Services: We analyze usage data to understand how our services are used, identify areas for improvement, and develop new features or services. This processing is based on our legitimate interests in enhancing our offerings.
4. For Marketing and Promotional Purposes: With your consent, where required by law, we may use your information to send you marketing communications about our services, offers, and news that we believe may be of interest to you. You can withdraw your consent at any time.
5. To Comply with Legal Obligations: We may use your information as required by law, such as responding to legal requests, enforcing our terms, or protecting our rights and the safety of others.
Lawful Basis for Processing
We process your personal data based on the following legal grounds:
- **Performance of a contract:** When processing is necessary to fulfil a contract with you or to take steps at your request prior to entering into a contract.
- **Legitimate interests:** When processing is necessary for our legitimate business interests, provided these interests are not overridden by your data protection rights. This includes improving and developing our services, communicating with you, and ensuring the security of our systems.
- **Consent:** When you have given us explicit consent to process your personal data for a specific purpose, such as sending you marketing communications. You have the right to withdraw your consent at any time.
- **Legal obligation:** When processing is necessary to comply with a legal obligation to which we are subject.
Data Sharing and Disclosure
We do not sell your personal data. We may share your information with third parties only in the following circumstances:
1. Service Providers: We may share data with trusted third-party service providers who perform services on our behalf, such as IT support, hosting, customer service, and analytics. These providers are contractually bound to protect your data and use it only for the purposes for which it was shared.
2. Business Transfers: If we are involved in a merger, acquisition, or asset sale, your personal data may be transferred as part of that transaction. We will notify you before your data is transferred and becomes subject to a different privacy policy.
3. Legal Requirements: We may disclose your information if required to do so by law, such as in response to a court order, subpoena, or government request, or if we believe in good faith that disclosure is necessary to protect our rights, prevent harm, or investigate potential violations of our policies.
Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. The retention period will vary depending on the type of data and the purpose of processing.
Data Security
We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. However, please be aware that no method of transmission over the internet or electronic storage is entirely secure.
Your Data Protection Rights
Under applicable data protection laws, you have certain rights regarding your personal data:
- **Right to Access:** You have the right to request access to the personal data we hold about you.
- **Right to Rectification:** You have the right to request that we correct inaccurate or incomplete data about you.
- **Right to Erasure:** You have the right to request that we delete your personal data under certain conditions.
- **Right to Restriction of Processing:** You have the right to request that we restrict the processing of your data under certain conditions.
- **Right to Object to Processing:** You have the right to object to our processing of your data under certain conditions.
- **Right to Data Portability:** You have the right to request that we transfer the data we have collected to another organization, or directly to you, under certain conditions.
- **Right to Withdraw Consent:** If we are processing your data based on consent, you have the right to withdraw that consent at any time.
To exercise any of these rights, please contact us using the details provided below. You also have the right to lodge a complaint with the relevant data protection supervisory authority if you believe your rights have been violated.
Cookies and Tracking Technologies
Our site may use cookies and similar tracking technologies to enhance your experience, analyze site usage, and for marketing purposes. You can manage your cookie preferences through your browser settings.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post any changes on this page, and the revised policy will be effective immediately upon posting. We encourage you to review this policy periodically.
Contact Us
If you have any questions or concerns about this Privacy Policy or our data protection practices, please contact us by writing to:
Helvetia ThermoTech AG
52 Tödistrasse, 4th Floor
Zurich, Canton of Zurich, 8002
Switzerland